Which of the following is a key de-escalation goal when dealing with a person experiencing loss of reality?

Making eye contact and asking simple questions is a crucial de-escalation goal when engaging with a person experiencing a loss of reality. This approach fosters a sense of connection and safety, which can help stabilize the individual’s emotional state. By maintaining eye contact, you demonstrate attentiveness and respect, which can encourage trust. Simple questions are less likely to overwhelm them and can help you assess their state of mind without exacerbating any feelings of confusion or distress.

Validation of feelings could also play a supportive role, but it is not as directly impactful as establishing that basic structure of communication through eye contact and simplicity. Challenging delusions might provoke further agitation, and ignoring the behavior would miss the opportunity to guide the person back towards reality and support them effectively. Thus, maintaining direct and straightforward engagement is the most effective strategy for de-escalation in such cases.