What is the objective of the Engage phase in a crisis encounter?

The objective of the Engage phase in a crisis encounter is to establish a connection and calm the individual. This phase is crucial because it sets the tone for the interaction, allowing the officer to build rapport and trust with the inmate. By engaging positively, the officer can help reduce the inmate's anxiety or aggression, which is essential for de-escalating the situation. This approach emphasizes the importance of communication and understanding, which can lead to a more effective resolution of the crisis and promote safety for both the officer and the inmate. Establishing a connection can also facilitate the identification of underlying issues or needs the inmate may have, further supporting a more tailored and appropriate response to the situation.